Tenancy Information

You will receive the following documents at the start of your tenancy:

• DPS Prescribed Information

• DPS Terms and Conditions

• Signed copy of your tenancy agreement (an Assured Periodic Tenancy)

• Gas Safety Certificate (if applicable)

• Energy Performance Certificate (EPC)

• Electrical Installation Condition Report (EICR)

• GDPR privacy policy

The landlord is usually responsible for:

• Repairs and maintenance to the hot water and heating system, electricity and pipes

• Repair of any appliances that were included with the property

• Cleaning of communal areas

• Informing utility companies and the council of occupancy

• All bills for electricity and gas (if present), water, and council tax

• Bills for telephone, broadband or cable TV

• Keeping the property clean and in good condition

• Informing the landlord or us about any defects

• Replacing any light bulbs

• If your property comes with a garden/outdoor area, you are expected to maintain that garden/outdoor area

Following the Renters' Rights Act 2025, which came into effect on 1 May 2026, all assured tenancies are now Assured Periodic Tenancies (APTs).

This means:

• Your tenancy has no fixed end date and rolls on a monthly basis

• You can end your tenancy at any time by giving at least 2 months' written notice from the end of your rental period

• Notice will can be given in writing either by letter or ema

No. Assured Periodic Tenancies have no fixed term and continue on a rolling monthly basis until either you give notice or your landlord obtains possession on one of the statutory grounds.

IYou can give notice at any point during your tenancy. The minimum notice period is 2 months, given in writing.

Your tenancy will end on a day when rent is due, or the day before. You should also remember to cancel your standing order once your final month's rent has been paid.

Your rent should only be paid by Standing Order.

1st month’s rent will general be paid through goodlord

Standing Orders should be set up so that rent is paid each month 3 days before the date your tenancy was signed (e.g. if you signed your tenancy on the 25th, your rent should reach us by the 22nd of each month). This allows for weekend and bank holiday delays.

Interest will be charged at 3% above the Bank of England Base Rate from the rent due date until paid, in order to pursue non-payment of rent. Please note: this will not be levied until the rent is more than 14 days in arrears.

If you know your rent is going to be late, please contact the office immediately.

Large rent arrears may result in notice being given by the landlord.

Although we try to ensure properties are maintained to a high standard, occasionally something can go wrong. We aim to get a qualified professional out to you as soon as possible, and where we can, we try to ensure someone is with you on the same day.

• For all emergency repairs (such as no heating, water leaks or electrical problems), please call the office immediately on 01273 773300.

• If you cannot get hold of us, leave a voicemail and email repairs@kingslet.com

• For all non-emergency repairs, please email repairs@kingslet.com.

Under the Renters' Rights Act 2025, rent can only be increased once in any 12-month period, and only by following the statutory Section 13 procedure. Your landlord must serve a Form 4A notice giving at least 2 months' notice of the increase, with the increase taking effect at the start of a rent period.

Any rent review clause in your tenancy agreement is no longer valid. If you believe the proposed rent is above market rate, you have the right to challenge it at the First-tier Tribunal before the increase takes effect. The Tribunal cannot set a rent higher than the landlord proposed, and any increase it confirms cannot be backdated.

You will need to give at least 2 months' written notice. Notice can be given on any day, and your tenancy will end on a day when rent is due (or the day before).

For example, if your rent is due on the 5th of each month and you give notice on 10 January, your tenancy will end on 4 April (or 5 April, depending on what is agreed). A shorter notice period can be agreed in writing with the landlord if all tenants named on the agreement consent.

You will also need to cancel your standing order once your final month's rent has been paid.

Only if a shorter notice period is agreed in writing with the landlord (and all named tenants consent). Otherwise, you will remain liable for rent for the full notice period.

On the day you move out, please make sure the property is left in good condition, and return the keys to us before the end of the business day on the day your tenancy ends. If the office is closed, you can post the keys through the office letterbox.

You will also need to inform the property's utility providers of your departure and send a final meter reading to your supplier.

The property should be returned to the same standard it was found in. Any damages, mess or items caused or left by the tenant will be deducted from the deposit.

We are happy, on request, to supply the inventory photos taken at the start of the tenancy. We understand that accidents happen, and we always try to obtain the best price for any necessary works.

Please note that small items such as light bulb replacement are more costly for us to arrange than for the tenant to do themselves, as a handyman will charge a minimum call-out fee. Please leave the property clean, remove all your belongings, and replace any items such as light bulbs or shower curtains if required.

Do not leave any items behind. Anything left (loo brushes, toilet paper, cleaning products, etc.) will need to be removed and will result in a charge.

At the end of your tenancy you will need to log in to the DPS at www.depositprotection.com and set up a tenant account.

To do this you will need:

Your tenancy start date

Your monthly rent amount

Your deposit amount

For more information, visit www.depositprotection.com or call 0344 472 7000.

All properties are fully assessed with a check-out report, which is then directly compared with the inventory report carried out at the start of the tenancy. All photos and written reports are reviewed in detail. Any damage caused by negligence, accident or beyond fair wear and tear will be charged to the tenant. We do not charge any admin or management fees on top — you will only be charged the cost (or partial cost) of the works.

If you do not agree with the charges, we will first explain them in detail. If you still disagree, the case will be referred to the DPS dispute resolution service. The DPS will return any undisputed amount to the relevant party and hold the disputed portion until the ADR service decides what is fair.