Tenancy Information

What documents should I expect to receive from Kingslet?↓

You will receive the following documents at the start of your tenancy

• DPS Prescribed information.
• DPS Terms and conditions
• Signed copy of your tenancy agreement
• GSC (if applicable)
• EPC
• GDPR privacy policy
• ‘How to rent: the checklist for renting in England’

What are the Landlord's and Tenants' responsibilities?↓

The landlord is usually responsible for:

• Repairs and maintenance to the hot water and heating system, electricity and pipes
• Repair of any appliances that were included with the property
• Cleaning of communal areas

The tenant is usually responsible for:↓

• Informing utility companies and council of occupancy
• All bills for electricity and gas (if present), water, and council tax
• Bills for telephone, broadband or cable TV
• Keeping the property clean and in good condition
• Informing the landlord or us about any defects
• Replacing any light bulbs
• If your property comes with a garden, you are expected to maintain that garden.

How long is my Tenancy?↓

Our standard tenancy agreement is either 6 or 12 months. Your contract cannot be terminated within this period by either the landlord or the tenant.

After the 6 or 12 month period has expired, your contract will roll over each month until either you decide to provide your 1 months' notice (from your break date) or your landlord provides the required 2 months' notice from any date.

Should you wish to vacate the property after the 6 or 12 month tenancy comes to an end, the landlord will require 1 months' notice. This notice should be given on or before your break date. This notice should be given in writing either by letter or email.

Do I need to renew my tenancy after the fixed period?↓

No. Your tenancy automatically changes to a monthly rolling contract, also known as a periodic tenancy

What is a Break Date?↓

Your break date remains the same date every month and is 1 day before the date signed your tenancy agreement.

For example;
If you move in on the 5th January your break date will be the 4th of each month. Should you wish to move out after 6 months on the 5th July, the latest date you can give your notice would be the 4th of June.

How can I pay my rent?↓

Your rent should only be paid by Standing Order.

When is my rent due?↓

Standing Orders should be set up so that rent is paid each month 3 days before the date your tenancy was signed, e.g. if you signed your tenancy on the 25th your rent will be by the 22nd of each month.

This is to make allowance for weekend/bank holidays.

What happens if my rent is late?↓

Interest will be charged at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

If you know your rent is going to be late, you should contact the office immediately.

What happens if there is a problem with the property?↓

Although we try to ensure the properties are maintained to a high standard, occasionally the unexpected can happen and something can go wrong.

We aim to get a qualified professional out to you as soon as possible and where we can, we try to ensure that someone is with you on the same day.

For all emergency repairs, such as no heating, water leaks or electrical problems please call the office immediately on 01273 773300.

For all non-emergency repairs, we ask for them to be emailed to repairs@kingslet.com

Rent Increases↓

During your tenancy the landlord reserves the right to make changes to the rent due, either by increasing or decrease the amount due.

I've decided to move out, what do I need to do?↓

If you have decided to move out, which can be for various different reasons, you will need to hand in a notice letter. One full month's notice needs to be given on or before your break date (see 'Break Date' above). The notice will need to be given in writing.

Your notice cannot be given after your break date for this month. For instance if you break date is on the 2nd of January, and you give in your notice on the 6th of January, you will be liability until the 1st of March.

You can only leave your property on your break date. For example. If your break date is 2nd of January and you give your notice in on the 20th of December, you are liable until the 1st of February.

You will need to cancel your standard order for your rent.

Can I move out early?↓

Yes, you can move out early. However you will be liable for any rent until the end of the fixed term and/or until you have given 1 full months' notice from your breakdate.

We however endeavour to let the property as soon as possible and you will be liable for any rent due until the a new tenant moves in, or your tenancy ends as it would normally.

What do I need to do on my moving out day?↓

On the day you move out, you will need to make sure you have left the property in a good state and return the keys to us before the end of the business day of you break date. If the office is not open, you can post the keys through the office letterbox.

You will need to inform us of properties untility providers, along with sending a final meter reading to your provider.

What state does the landlord expect the property to be left in?↓

The property should be returned to the same standard as it was found in. Any damages, mess or items caused/left by the tenant will be deducted from their deposit.

We are more than happy, on request, to supply the inventory photos of a property demonstrating what standard it was at the start of a tenancy.

However we understand that accidents do happen, and we attempt to get the best price for any works that need to be done.

We would like to point out that small items such as light bulb replacement are more costly for us to arrange than for the tenant to do themselves. This is because a handy man will be sent to replace them, which charge us a minimum call out fee. A tenant should leave the property clean, remove all items and replace any items such as light bulbs or shower curtains if required.

Please do not leave any items. We will have to remove all small things, such as loo brushes, toilet paper, cleaning products and so on. These will of course result in a charge for removal.

What Information do I need to get my deposit back?↓

At the end of the tenancy you will need a login to the DPS (www.depositprotection.com) and setup a tenant account.

To setup your tenant account you will need to know your:

• Tenancy Start Date
• Length of Fixed Period
• Monthly Rental Amount
• Deposit Amount

For more information, visit the website their website www.depositprotection.com, or by telephone on 0844 472 7000.

What if I do not agree with the amount deducted from the deposit?↓

All Properties are fully assessed with a check out report. The checkout report is then directly compared with the inventory report done previously done.

All photos, and written reports are compared in details. Any damages causes by negligence, accident or undue wear and tear will then be charged to the tenant. We do not charge any admin fees, or management fees for these repairs and the tenant will only be charged the cost or partial cost of the works.

If the tenant does not agree with the charges, we will firstly explain the charges. If the tenant still does not agree to the charges, then the case will be referred to the DPS. If there is a dispute, The DPS administrators return any undisputed amount to the relevant party, but hold the disputed portion until the ADR service decides what is fair.